How it works?

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1. Register

Do you want to use the MEVO System? Fill out the registration form on the website www.rowermevo.pl/en/register or in the MEVO mobile application and accept the regulations. Dont forget to pay the initial payment, after that, choose and settle the tariff plan.

You don’t want to choose a tariff plan? Without selecting any plan, you will be using the “Minute payment” offer as a default.

Click on the link sent to the e-mail address provided during registration, thanks to which you will verify your data and after your payment have been credited, you account will be ready to use.
Registration can also be made by contacting the Customer Service Department, which is open 24 hours a day at tel.: 58 350 20 20.

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2. Subscription

Log in to your account at www.rowermevo.pl/en/login or in the MEVO mobile application, then check your account balance. The funds you have should cover the value of the subscription you want to use. You do not have enough money? Use “Top up account”. Do not need to top-up your account? In the tab “Subscriptions” you will find a description of the tariff. Decide which one you want to use by selecting the “Activate” option.

If you do not choose a plan, you will use the “Minute payment” offer – you will pay 0,10 PLN for each started minute.

To settle payments on your account, you have one of the following methods of payment: blik, payment card or online transfer.

NOTE: If you choose the method of payment via online transfer, an individual one-time transaction title dedicated to the user’s account will be generated, which is extremely important for correct posting of the payment.

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3. Rent bike and go

Do you want to rent a MEVO bike? Use the MEVO mobile application or a previously paired RFID card. Go to the selected bike and use the MEVO mobile application to scan the QR code on the back of the bike or bring the RFID card close to the bike reader. The card reader is located next to the QR code.

The rental will start with the automatic opening of the o-lock device. When releasing the blockade, you will hear a distinctive sound.

If you can not use the aforementioned methods, you can contact the Customer Service Center open 24 hours on the number tel.: 58 350 20 20.

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4. Return or park your bike

Do you want to return the bike? Secure it by manually locking the o-lock on the rear wheel. Return the bike at one of the MEVO stations, or at any other place of your choice in the area of MEVO system operation. Avoid hard-to-reach places, such as closed housing estates or private properties, as well as those belonging to the forbidden zone (eg. around water reservoirs, beach, shore of the sea).

Remember, return outside the station will cost you an additional 3 PLN.

Did you rent a bike outside the station? Return it at the one of MEVO station, we will recharge your account with a bonus of 2 PLN.

Do you want to take a break while driving? Use the option “Park” available in the MEVO mobile application in the “My rentals” tab and follow the messages displayed on the phone screen.

 

Frequently Asked Questions

HOW TO REGISTER AND ACTIVATE YOUR ACCOUNT

Would you like to use the MEVO system? Fill out the registration form which is available on the website and accept our Terms and Conditions. Pay the initial fee of 10 PLN and select and settle the tariff plan.
You do not wish to select a tariff plan? You will then be using the “Pay per minute” offer. Click on the link sent to the email address that you indicated during registration, thanks to which you will be able to verify your data and upon entry of your payment, your account will be activated.
You may register also through contacting our Customer Centre open 24/7 at the following number: 58 350 20 20.

WHAT COSTS WILL I BEAR DURING REGISTRATION?

Registration is free of charge. Would you like to start using MEVO bikes? Make the initial payment and settle the payments related to the selected by you tariff plan. Click on “Activate” in the tab “Subscriptions” once you have paid the tariff fee.
Would you like to register through our Customer Centre? Call us at: 58 350 20 20.

WHAT ARE THE FEES FOR USING A BIKE?

In case of the majority of tariff types you can use the limit of minutes under your subscription time. Once you exceed this limit, you will pay 5 grosz per 1 minute. Within the tariff “Minute fee” there is no subscription time to be used – you are paying 10 grosz per minute.

WHAT IS “A MINUTE FEE”?

We offer several types of tariffs:
-short-term, i.e. 2-day or 5-day tariff,
-long-term, i.e. Monthly or annual tariff,
-minute fee.
In case of short-term and long-term tariffs you have a specific volume of minutes per day within the subscription at your disposal. “Minute fee” does not limit you – you are paying only for the used minutes. Search for details in the tab “Price list”.

CAN I RENT A MEVO BIKE USING ANOTHER ACCOUNT WITHIN THE NEXTBIKE SYSTEM?

No. The MEVO System is not compatible with other systems in Poland.

CAN I REGISTER TWO ACCOUNTS WITH THE SAME TELEPHONE NUMBER?

No. Within the MEVO system, one telephone number enables registration of one user account.

CAN A MINOR HAVE AN ACCOUNT IN THE MEVO SYSTEM?

Yes, if they are above 13 years old and their parent or legal guardian has expressed consent for it. Upon registration a telephone number must be indicated which a minor will use as well as his or her PESEL number. The remaining data should belong to the parent or the legal guardian. Consent must be scanned and sent in an electronic/hardcopy form to the address of the operator. Sample consent form is available in the tab “Terms of Service”.

CAN I MAKE A BIKE RESERVATION?

ATTENTION! The option of reservation has, subject to the consent of the Ordering Party, been temporarily suspended.
Yes. You may conduct reservation remotely. Log in to your account in MEVO mobile application or on the website. Find the location you wish to rent the bike from on the map, click on it and then follow the instructions displayed.

If there is more than one available bike at the location of your choice, you will be able to select any available bike once you arrive at the station.

You may carry out reservations up to 3 times a day.

HOW LONG WILL MY RESERVATION BE VALID?

ATTENTION! The option of reservation has, subject to the consent of the Ordering Party, been temporarily suspended.
The reserved bike will await you for a maximum of 5 minutes, after which the reservation will be cancelled automatically.

CAN I CANCEL THE RESERVATION?

ATTENTION! The option of reservation has, subject to the consent of the Ordering Party, been temporarily suspended.
Yes. You may do so within 5 minutes. Go to “Reservations” tab on the website and click “Cancel reservation”.
Are you using the MEVO mobile application? Select “My rentals” and click on “Details” and then on “Cancel”.
The entire process may be found in the instruction manual.

HOW TO RENT A BIKE?

Would you like to rent a MEVO bike? Use the MEVO mobile application or a RFID proximity card, previously paired up with your account. Approach the selected bike and scan the QR code located at the back of the each bike with the use of MEVO mobile application or connect RFID card with the reader placed on each bike. The card reader is located beside the QR code.
The rental will start with an automatic release of o-lock blockade. While the blockade is released you will hear a characteristic sound.
In case of lack of possibility of using the above indicated methods, you may also contact our Customer Centre which is open 24/7 under the number 58 350 20 20.

WHERE CAN I RENT A BIKE?

Above all, at the MEVO station, but also outside of it. You can check if a given bike is used by another person by scanning its QR code.
The locations of MEVO stations and the locations of the free standing bikes may be found on the website under “Map of stations” as well as in the MEVO mobile application.
Have you rented a bike outside of a bike station? Return the bike to any MEVO station and we will top up your account with a bonus of 2 PLN.

WHAT CAN I DO IF I’M UNABLE TO RENT A BIKE?

In case you experience difficulties in renting a MEVO bike, please contact the Customer Centre open 24/7 at the following number: 58 350 20 20. Our consultant will assist you in renting a bike through our MEVO system and establish the causes of an unsuccessful attempt of rental.

HOW CAN I RETURN A BIKE?

Would you like to return the rented bike? Secure it through manual locking of o-lock blockade placed on the back wheel. It is the only way to correctly end rental. The bike will be returned automatically in the system once the blockade is locked.

DO I HAVE TO RETURN THE BIKE AT THE RENTAL STATION?

You may return the bike in one of MEVO stations or in another place of your choice, within the functional area of MEVO system.
Do not leave the bike in hardly accessible places, such as closed estates or private possessions as well as areas belonging to the unauthorized zone (i.e. vicinity of water reservoirs, beaches, sea shore).
Remember! Bike return outside of the station will cost additional 3 PLN.

WHAT CAN I DO IF I AM UNABLE TO RETURN THE BIKE?

Check correct positioning of the rear wheel – it should be positioned evenly towards the o-lock blockade so that it could cover it without touching the spoke. In case of further difficulties while returning the MEVO bike contact our 24/7 Customer Centre available under 58 350 20 20. Our Consultants will assist you in returning the bike in the system and establish the causes of unsuccessful attempt.

WHAT’S A STOPOVER?

Do you need a break but you don’t want to return the bike? In mobile application select “Park”.

HOW LONG CAN I USE THE “STANDSTILL” OPTION FOR?

The duration of standstill depends on the type of tariff plan you have chosen. It may take from 30 to 120 minutes. If you exceed the limit permitted by your tariff plan, the bike will be returned automatically. You will find more details in the price list – you should definitely check them.

IS THE STANDSTILL CALCULATED WITHIN THE DURATION OF RENTAL?

Yes, whilst at the same time selecting the option of “Standstill” is not an equivalent of bike return.

CAN I SECURE A BIKE FOR THE TIME OF STANDSTILL DURING RENTAL AND HOW TO DO THIS?

You can, the o-lock blockade gives you this possibility. Use “Park” function in the MEVO mobile application and proceed in line with the messages displayed on the telephone screen.
Remember! First click on “Park” and then close the o-lock blockade.

HOW CAN I END THE STANDSTILL?

Within MEVO mobile application in “My rentals” click on “Resume”. O-lock blockade will open automatically.

WHAT IS A MEVO BIKE?

MEVO Bike is a bike equipped in electric drive supporting its ride. You can ride it comfortably provided that you are between 150 and 200 cm high and that your weight is up to 120 kg. You can carry a baggage weighing up to 10 kg in its basket.
Remember! For your own safety, do not hang anything on the bike’s frame or its other elements.

HOW DOES MEVO BIKE SUPPORT WORK?

MEVO bike support is provided thanks to the inbuilt electric drive of the bike. Bike support will switch on once you start pedalling and it will function until you have reached the speed of 25 km/h.

WHERE CAN I CHECK THE PARAMETERS OF BATTERY STATE?

You can check them on the map, within MEVO application or on the website, by clicking on the selected bike. You will see the state of battery charging in a bubble, presented in percentage points as well as the scope in kilometres.
You can also check the colour of a diode flashing at the back of the bike in green, yellow or red.
Are you in doubts about something? Call our Customer Centre available 24/7 under 58 350 20 20.

CAN I USE A MEVO BIKE IF THE BATTERY IS DISCHARGED?

Yes. If the battery is down during rental, you will ride as on a regular bike. If the battery is discharged and the bike is secured with a o-lock blockade do not rent it.
Remember! Check the status of battery prior to renting so that you can enjoy the ride with MEVO bike for as long as you can!

ENGINE FAILURE -WHAT TO DO?

Did engine failure occur in the course of your rental? Use the safety button and disconnect the electric drive. Silver button is located on the panel above the back wheel.
Inform our Consultant about the situation straight away by contacting our Customer Centre, available 24/7, at 58 350 20 20.

HOW CAN I CHECK MY ACCOUNT STATUS?

You can check your account status on the internet website – it will be the first message you will see post logging in.
Are you using the MEVO mobile application? Check your account balance by clicking on the three dashes in the right upper corner.

WHERE CAN I CHECK MY TARRIF?

Status of the selected tariffs as well as payment history may be checked straight after logging in to your account on the website.
Are you using the MEVO mobile application? Check an active tariff plan by clicking on the three dashes in the right, upper corner.

HOW CAN I CHANGE MY DATA IN THE ACCOUNT?

You may change data after logging onto the website, in the tab „Account settings”. Are you using MEVO application? Change your data after selecting the option “My Account”.

Your data will be updated on the account automatically, after verification of their correctness by our Customer Centre – you don’t have to do anything else.

HOW CAN I GENERATE A NEW PIN CODE FOR MY ACCOUNT?

PIN code may be generated prior to logging into one’s account on the website. Select “I forgot PIN”
Are you using the MEVO mobile application? Select “Reset PIN”. You will receive a new PIN code for logging in on your telephone number assigned to the account.
In case of lack of possibility of using the above indicated methods, contact our Customer Centre, open 24/7, at 58 350 20 20.

HOW CAN I DELETE MY ACCOUNT?

An application form for cancellation of account should be sent to the email address [email protected] or to the address:
NB TRICITY Spółka z o.o.
ul Przasnyska 6b
01-756 Katowice
Remember! Prior to deleting the account make sure that the balance of funds on your account is equal to 0 PLN

WHAT IS THE USER AREA OF MEVO SYSTEM?

Rumia, Sierakowice, Somonin, Sopot, Stężyca, Tczew, Władysławowo, Żukowo. You will find the map of the borders of Metropolitan Bike System on the internet website as well as in MEVO mobile application.

WHAT IS AN UNAUTHORIZED ZONE?

An unauthorized zone includes, above all, all water reservoirs, sea coastline, beaches, dunes. An unauthorized zone encompasses also hardly accessible places, such as closed estates or private properties.

WHAT CAN I DO IF THE O-LOCK BLOCKADE DID NOT OPEN?

Check if the o-lock blockade positioning is correct – it should not touch the bike’s spoke. If it gets in the way, change the position of the rear wheel.

BIKE HAS A FAILURE – WHAT CAN I DO?

Information containing the bike number and a description of failure must be passed on to us by means of the MEVO mobile application, contact for or through contacting our 24/7 Customer Centre at 58 350 20 20. Our 24/7 service team will remove the failure as fast as possible and your submission will facilitate an even faster reaction of our team!

WHAT IS A O-LOCK BLOCKADE?

O-lock blockade is a mechanism which secures bikes in the form of an integrated “O” clamp frame. Without it being closed you will not be able to complete rental. The blockade also secures bikes during “Standstill”. O-lock blockade is mounted on the rear wheel and it remains open during a ride.

DO I HAVE TO PAY ADDITIONAL FEES WHEN TOPPING UP MY ACCOUNT?

Regardless of the payment method you choose, the MEVO System Operator will not charge you a commission.

HOW TO REALIZE VOUCHER?

Did you get VOUCHER? Login on the website to the User Account. Go to the VOUCHERS tab on the right and enter the code from the bonus. Click “Use a voucher” and enjoy the bonus received.

BIKE THEFT -WHAT SHOULD I DO?

Has the MEVO bike rented by you been stolen? Immediately report this to our Consultant by contacting our 24/7 Customer Centre at 58 350 20 20.

I HAD AN ACCIDENT ON AN URBAN BIKE. WHAT STEPS SHOULD I FOLLOW IN SUCH A CASE?

In case when during rental of a bike an accident or collision occurs, write down a statement and/or call the Police to the site. Moreover, remember to inform our 24/7 Customer Centre about the event by calling us at 58 350 20 20 during the maximum of 24 hours from the moment of the event.

The project "Construction of Metropolitan Bike System OMG-G-S" no. RPPM.09.01.01-22-0016/17-00 is co-financed by the European Regional Development Fund under the 2014-2020 Regional Operational Programme for the Pomeranian Voivodeship, Priority Axis 9 Mobility, Measure 9.1 Urban Transport, Sub-measure 9.1.1 Urban Transport – ITI Mechanism. The project value amounts to PLN 36,690,216.20, whilst the amount of EU funding equals PLN 17,218,259.

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