News

The next phase of the implementation of the Mevo Metropolitan Bicycle System for the residents of the 16 municipalities of the Gdańsk-Gdynia-Sopot Metropolitan Area is starting. This is the phase of external testing.

• At the first stage, we are not putting a limit on the number of users who can download the application and register in the system. We will monitor the situation on an ongoing basis to put a pause on any problems and give the Spanish Operator time to make corrections.
  
• In testing, for the next few weeks, users will use the bikes for free.
• The purpose of the tests is to see if the Spanish company that won the tender to operate the system can handle the efficient charging of the bikes, their relocation, the operation of the call center and the IT system.
• A simple online survey will be published soon. It will make it possible to send in comments.
• The testing stage is free of charge, but leaving the vehicle outside the station is a cost of PLN 10 - the user will be informed in advance in the app if he or she is outside the zone.
• The first stage of testing has been taking place for the past three weeks. The main feedback from testers is:
  • great drive;
  • weight does not interfere with the ride;
  • phone charger.

The external launch of the Mevo 2.0. system will begin on September 13, 2023, a time when users will have the opportunity to register with the system and check the comfort of the bikes. A total of 1,600 electrically assisted bicycles and 500 classic bicycles will take to the streets of the participating municipalities, according to the terms of the contract. A total of 2,100, or half of the target fleet.

- The external commissioning is another test stage of the operation of the Metropolitan Bicycle System. It serves to test its operation on a larger group of users, with an increased load on the mobile application and reporting system. It is also a test for the Spanish Operator on how it will handle the relocation of the bikes and replacement of batteries. I encourage everyone to report any irregularities to the Contact Center (58 739 11 23), and in a few days a questionnaire will also be available on our pages for comments directly to OMGGS," says Dagmara Kleczewska, Mevo 2.0 project manager.

A free subscription will be available to registered users. It will be necessary to plug in an active payment card in the application. This will make it possible to charge a possible additional fee of PLN 10 for leaving the bicycles outside the stations.

Within the 16 participating municipalities, there are 717 Mevo parking stations. These are points where the bicycle should be dropped off after a ride. During the tests, it will be possible to use both traditional and electrically assisted bicycles.

For the duration of the external tests, the parking function has been turned off, so that users will not block the bicycles throughout the day.

Unicycles will be allowed to park only in the system's operation zone. Leaving them outside the participating municipalities and failing to comply with the rules and regulations will result in the blocking of the user's account for a month. This will prevent the use of Mevo during the test phase.

Bicycle rental and return

Users will be able to register via the Mevo mobile application available for download from the Play store, or AppStore. During registration, you will need to provide your first name, last name, phone number and email address.

The bike can be rented from the app by scanning the QR code located on the front of the bike and its frame.

Making a bike return should be done in a permitted zone. Wanting to park the bicycle outside the parking station, the user will see a corresponding message in the app. A fee of PLN 10 will be charged for returning the unicycle outside the station. In the case of a classic bicycle, the user should select the "complete the ride" option in the mobile application. In the next step, it will be necessary to attach the lock located on the rear wheel. In an electric assisted bicycle, you will first need to put the lock on the rear wheel of the bicycle, and then the ride in the app will be completed automatically.

In case of problems with the application, renting or returning a bicycle, report to the Contact Center, phone number 58 739 11 23. The hotline is open daily from 7- 21 p.m. Users can also direct comments to the e-mail address: kontakt@rowermevo.pl.

Bicycles on the streets of the Metropolitan Area

During the internal start-up, electric-assist bicycles regularly arrived at the Operator's headquarters.1800 Segway unicycles were already in Gdansk in August. Also 1,050 traditional bicycles are ready to hit the streets of the Metropolitan Area.

There will be 1,600 "electrics" and 500 "classics" available to users during the test phase. Residents of Gdansk, Gdynia and Sopot will have 869, 444 and 66 electric-assisted bicycles and 271, 139 and 21 classic bikes, respectively. In Tczew, Rumia and Pruszcz Gdański, 48, 31 and 36 Segways and 16, 10 and 11 traditional bicycles will be available, respectively. There will be 15 "electrics" and 5 "classics" on the streets of Reda.

In the case of Kartuzy and Puck, the numbers will be 23 and 9 and 8 and 2. Residents of Wladyslawowo, Sierakowice and Zhukov, respectively, will have 17, 6 and 8 electric-assist unicycles and 5, 2 and 3 "classics." In Somonin and Stężyca, 4 Segways and 1 traditional bicycle each will be available.

There will be 12 electric-assist bicycles and 3 classic bicycles available to Kosakowo residents, and 2 traditional and 8 electric-assist bicycles will ride on the streets of Kolbud.

Summary of internal tests of the system

Internal tests of the Metropolitan Bicycle System began on August 16 this year and were completed on September 6. During this time, representatives of the participating municipalities, OMGGS staff and bicycle specialists checked the technical operation of the mobile application or the Customer Service Center, among other things.

Battery capacity was also verified. Testers covered a distance of more than 100 kilometers on its full charge, according to the contract. During the internal system tests, two training sessions were held on the system for supervision and reporting.

Several elements of the IT system, the application and the web service still need to be improved, and several functions such as the number of kilometers covered are missing, which will be introduced in Phase II. OMGGS is asking metropolitan residents to submit their comments to the Contact Center.

In the second stage of testing, the pause/stop function has been halted to prevent one user from using the bicycle for an entire day.

Full system launch

The external implementation phase of the system is the second stage of testing. During this time, residents will check the comfort of the bicycles, and the IT service will be subjected to load tests, but most importantly, they will be able to report any bugs or defects they notice. This is the time to involve users in the tests, in order to work out the best solutions together with OMGGS and the Operator When all elements of the system's operation work without objections, the entire fleet of bicycles can take to the streets of the Metropolitan Area.